WhatsApp Business API is a powerful tool designed for medium to large businesses that goes beyond the features of a regular WhatsApp Business Account. It acts as a behind-the-scenes mechanism allowing businesses to integrate WhatsApp messaging capabilities with their existing software and systems.
What WhatsApp Business API offers?
Scalability
Manage a high volume of customer conversations efficiently. Unlike the Business Account with limitations on message volume, the API is suited for large-scale communication.
Automation
Automate repetitive tasks and personalize communication with features like chatbots and message templates. This frees up your team to focus on more complex customer interactions.
Integration
Integrate WhatsApp chat functionality with your CRM, helpdesk, or other business applications for a seamless workflow. This avoids the need to switch between platforms.
Advanced Features
Utilize features like sending appointment reminders, order confirmations, and product catalogs with rich media. This enhances the customer experience and streamlines processes.
Two-way Communication
Facilitate two-way conversations with customers through WhatsApp. This allows for real-time customer support and sales interactions.
Chat Agents
Distribution of live chat to multiple persons through a queue management system. Even AI-enabled chatbots work like live agents to save huge costs on manpower.
WABA Registration
Videostori uses WhatsApp Business API as a valuable tool for businesses looking to leverage WhatsApp for customer engagement and growth at scale. The medium of WhatsApp is a good fit to reach the target audience faster and Videostori uses the channel actively. Powerful utility is available to build intelligent chatbots and set up call actions as per responses.We help our customer to get on boarded on this channel and to know more you can process for auto signup here.